REFUND & CANCELLATION POLICY
Last Updated: 03.01.2026
1. PURPOSE OF THIS POLICY
This Refund & Cancellation Policy (the “Policy”) governs how refund and cancellation requests are handled for services, digital products, subscriptions, and packages provided by Marketing 2025 (the “Company”, “we”, “us”, “our”) through smmpathfinder.com (the “Platform”).
This Policy applies to all packages, plans, and service tiers unless explicitly stated otherwise and forms an integral part of the Terms and Conditions.
By purchasing or using any package, you (“Customer”, “Subscriber”, “you”) acknowledge and agree to this Policy.
2. GENERAL REFUND FRAMEWORK
Refunds are not automatic and are assessed individually.
The Company processes refund requests based on:
- fairness and transparency,
- protection against misuse and fraud,
- compliance with contractual and legal obligations.
Each request is reviewed on its own merits in accordance with the procedures set out below.
3. HOW TO SUBMIT A REFUND REQUEST
Refund requests must be submitted using one of the official methods below.
3.1 Email Requests
Customers may submit a detailed refund request by emailing [email protected].
The request should clearly describe the issue and reference the relevant package or service.
3.2 Telephone Requests
Customers may contact the Company by phone at +0000000000000000 for guidance or clarification.
Telephone contact does not replace the requirement to submit verifiable information.
The Company may require written confirmation even when a request is initiated by phone.
4. REQUIRED INFORMATION FOR VERIFICATION
To validate a refund request and confirm the transaction, the Company may request the following information:
- the email address associated with the purchase,
- a contact telephone number,
- the customer’s full legal name,
- the customer’s residential address,
- a detailed explanation of the refund request,
- any supporting documentation or transaction references.
Incomplete or inaccurate information may delay processing or result in rejection.
5. ELIGIBILITY CRITERIA
Refunds may be considered in situations including, but not limited to:
- non-delivery of the purchased service or package,
- cancellation submitted within the applicable refund window,
- material discrepancies between the purchased package and the service delivered.
Refunds may be denied where:
- the service or package has already been substantially delivered or used,
- the request is submitted outside the permitted timeframe,
- the package or service was designated as non-refundable,
- the customer fails to provide required information.
6. TIME LIMITS FOR REQUESTS
Refund requests must be submitted within the applicable period following the original purchase date.
Requests submitted after the allowed timeframe may be rejected.
Any exceptions are evaluated solely at the Company’s discretion and are not guaranteed.
7. INITIAL REVIEW STAGE
Upon receipt of a refund request, the Company conducts an initial review to confirm:
- completeness of the request,
- validity of the transaction,
- compliance with this Policy.
Requests submitted through unofficial channels may not be processed.
Customers are advised to retain all purchase-related documentation.
8. DETAILED ASSESSMENT AND INVESTIGATION
Where required, the Company may perform a more detailed assessment, which can include:
- review of payment and transaction records,
- analysis of service or package usage,
- examination of prior communications.
The Company may contact the Customer, typically within two (2) weeks, to request additional information.
Customers must respond within two (2) weeks of such request. Failure to respond may result in denial.
9. DECISION AND CUSTOMER NOTIFICATION
The Company will notify the Customer of its decision via email:
- within five (5) business days after all required information is received; or
- within five (5) business days if no additional information is required.
Possible outcomes include:
- approval of a full refund,
- approval of a partial refund,
- rejection of the refund request.
10. REFUND PROCESSING
Approved refunds are processed within ten (10) business days from the date the decision is made.
Refunds are issued using the original payment method unless otherwise required by law or by the payment service provider.
In certain circumstances, refunds may be issued without additional customer confirmation.
11. PARTIAL REFUNDS FOR PACKAGE USAGE
If a Customer has partially benefited from a package or service, the Company may issue a partial refund at its discretion.
The refund amount is determined based on:
- the extent of service usage,
- the nature of the refund request,
- the outcome of the review and investigation.
12. SUBSCRIPTION AND PACKAGE CANCELLATION
Submitting a refund request does not automatically cancel an active subscription or package.
To prevent future billing, Customers must cancel subscriptions or recurring packages in accordance with the Terms and Conditions.
Failure to cancel may result in continued charges.
13. GROUNDS FOR REJECTION
Refund requests may be rejected if:
- submitted after the permitted timeframe,
- required information is missing or inaccurate,
- the package or service was delivered as described,
- the Customer does not cooperate during the review process.
Unless required by applicable law, rejection decisions are final.
14. POLICY MODIFICATIONS
The Company reserves the right to modify this Policy at any time to reflect changes in packages, services, operational practices, or legal requirements.
Updates become effective upon publication on the Platform or notification by email. Continued use of services constitutes acceptance of the updated Policy.
15. CONTACT DETAILS
All refund-related communications must be directed to:
Website: smmpathfinder.com
Email: [email protected]
Phone: +0000000000000000
16. COMPANY INFORMATION
Company Name: Marketing 2025
Registered Address: default default
Country: United Kingdom
Company Number: default
Company Director: default
VAT: default
Main Institution Address: default default